Use AI to write clear 'what happens next' follow-up messages after giving a customer a quote.

After you've emailed or handed over a quote, most customers need a gentle nudge to actually book the job. But writing a follow-up message that's polite, not pushy, and actually gets a response can be tricky. AI can draft these for you in seconds, so you stay top-of-mind without sounding desperate or annoying. **Step 1:** Open ChatGPT or Claude and tell it you're a plumber who just sent a quote for a specific job. Give it a quick one-sentence summary of what the job is — for example, 'I quoted £850 to replace a leaking bathroom mixer and reseal the shower tray.' **Step 2:** Ask AI to write a short, friendly follow-up message you can send 2-3 days after the quote. Tell it the tone you want — for example, 'helpful and polite, not salesy' — and mention you want to check if they have any questions or need any part of the quote explained. **Step 3:** Review what AI writes. Make sure it sounds like you, and tweak any phrases that feel too formal or robotic. You want it to feel like a quick, genuine check-in, not a template. **Step 4:** Copy the message into your email, text, or WhatsApp and send it. Keep a version saved so you can reuse the structure for future follow-ups — just swap in the job details. **Step 5:** If the customer doesn't reply after a week, ask AI to write a second, even shorter follow-up that politely closes the loop — something like 'just wanted to confirm you've got everything you need from me, let me know if plans change.' This keeps things professional and leaves the door open without chasing forever.

March 18, 2026