Use AI to draft clear, empathetic responses to patient portal messages before you reply.
Patient portal messages require careful, clear responses that address concerns without medical jargon, show empathy, and sometimes need to redirect patients to call or come in. Drafting these responses can be time-consuming, especially when you're managing multiple messages between patient care tasks. Use this prompt to create a thoughtful first draft that you can review, personalize, and send—saving time while maintaining your professional, caring tone. Always review AI-generated responses carefully and add any specific clinical details or personal touches before sending.
Try this prompt today
“Act as an experienced nurse who excels at patient communication through electronic health portals. I need to respond to a patient portal message. The patient's concern is: [describe the patient's question or concern in general terms, no real names or identifying details]. Help me draft a clear, empathetic response that: 1) acknowledges their concern, 2) provides helpful general guidance or reassurance, 3) uses plain language a patient can easily understand, 4) maintains appropriate boundaries (if this needs a phone call or visit, suggest that), and 5) ends with a caring closing. Keep the tone warm but professional, and the response concise—aim for 4-6 sentences.”
February 26, 2026
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