Use AI to draft a professional message requesting a customer to approve additional repairs found during service.
Sometimes you discover issues during a repair that weren't part of the original estimate—worn brake pads, a leaking hose, or a damaged belt. Calling the customer is often fastest, but following up with a written message creates a clear record and gives them time to think. This prompt helps you write a professional approval request that explains what you found, why it matters, and what it'll cost—all in customer-friendly language that builds trust instead of sounding pushy.
Try this prompt today
“Act as an experienced auto service advisor who's great at explaining repair needs to customers in a clear, honest, and non-pushy way. I need you to write a professional message to a customer requesting approval for additional repairs we discovered during their service. Here are the details: - Customer name: [Customer's first name] - Original repair: [what they came in for, e.g. 'oil change and tire rotation'] - What we found: [describe the issue, e.g. 'front brake pads are at 2mm and rotors are scored'] - Why it matters: [safety or performance impact, e.g. 'braking distance will increase and metal-on-metal contact could damage calipers'] - Estimated cost: [dollar amount, e.g. '$340 for pads and rotors, parts and labor included'] - How long it adds: [time estimate, e.g. 'about 90 minutes if approved today'] Write a short, friendly message (email or text style) that explains what we found, why we recommend fixing it now, gives them the cost and time, and politely asks for approval to proceed. Keep it conversational, not salesy. Make sure it sounds helpful, not like we're upselling.”
March 18, 2026
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