Use AI to draft a clear message to a customer who keeps calling for updates on a still-in-progress repair.
Sometimes customers get anxious when their vehicle is in the shop longer than expected, and they start calling or texting multiple times a day. Instead of repeating yourself or sounding frustrated, use AI to draft a calm, professional message that sets clear expectations, reassures them you're on it, and gently establishes boundaries around update frequency. This saves you from scrambling for the right words when you're elbow-deep in an engine bay.
Try this prompt today
“Act as a customer service expert for auto repair shops. I have a customer who keeps calling for updates on their car repair multiple times per day. The repair is still in progress and I don't have new information yet. Draft a friendly but firm text message that: 1) acknowledges their concern without sounding annoyed, 2) gives them a realistic timeline for the next actual update, 3) politely asks them to wait for my call instead of checking in repeatedly, and 4) reassures them I'm working on it and will reach out the moment I know more. The customer's name is [insert name] and their vehicle is a [insert year/make/model]. The issue is [briefly describe repair]. Keep it under 100 words and sound professional but warm.”
March 18, 2026
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