Use AI to draft clear written responses to patient or family questions before you reply.

When patients or families send written questions through portals, messages, or written notes, you need to respond clearly and compassionately—but finding the right words quickly can be tough. AI can help you draft thoughtful, clear responses that address their concerns without medical jargon. This workflow helps you turn a patient or family question into a clear, empathetic written response. **Step 1:** Write down the patient or family question exactly as they asked it. Include any context that matters (like what condition you're addressing or what just happened in their care). **Step 2:** Paste the question into ChatGPT or Claude and ask it to draft a clear, compassionate response in plain language. Specify what you want included: reassurance, explanation, next steps, or what they should watch for. **Step 3:** Review the AI's draft carefully. Check that the medical information is accurate, the tone feels right, and nothing sounds too technical or cold. Adjust any phrases that don't sound like you. **Step 4:** Personalize the response with specific details about their loved one or situation (but do this outside the AI tool—never put real patient names or details into ChatGPT). Add a sentence that shows you know their specific situation. **Step 5:** Read your final response out loud to make sure it sounds natural and caring. If anything feels stiff or unclear, simplify it further before you send. **Remember:** Always verify any clinical information AI suggests. Never enter real patient names, dates of birth, or identifying details into ChatGPT or Claude. Use AI as a drafting assistant to save time, but your clinical judgment and personal touch make the response truly helpful.

March 8, 2026