Prepare a clear explanation script before calling a customer about additional repairs you found during service.
You just found something unexpected during a routine service — brakes, suspension damage, or a fluid leak the customer didn't know about. Calling them unprepared can lead to rambling explanations, confusion, or pushback. Use AI to draft a clear, confident phone script before you dial. You'll explain what you found, why it matters, what happens if they wait, and what it costs — all in language that makes sense and doesn't sound like a sales pitch.
Try this prompt today
“Act as an experienced service advisor who's great at explaining car problems to customers in simple terms. I need to call a customer about an unexpected repair I found during their service. Help me prepare a short phone script that I can use when I call them. Here's what I found: [describe the issue, like 'rear brake pads are down to 2mm and rotors are scored' or 'found a leaking CV boot on the driver side']. The customer originally came in for: [oil change, tire rotation, etc.]. Write a script that: 1) briefly reminds them what they came in for, 2) explains what I found in plain language, 3) explains why it matters and what could happen if they wait, 4) gives them a rough cost estimate of [amount], and 5) asks if they'd like me to go ahead or if they'd prefer to think about it. Keep it conversational, not pushy, and under 60 seconds when spoken out loud.”
February 22, 2026
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